The service department are superb. Had a little problem (lack of power) that I thought was going to be a big fix and have been putting off using a main dealer after a bad experience with a Citroen van. I should not have worried. After paying for a diagnostics they booked my car in week later and repaired on quote and on time. Very happy with the customer service and the honestness of the service dept. Restored my faith in main dealer servicing. Well done all round!
3 months ago
Not impressed at all. Visited c 2.30pm to view V70 Cross Country. Good news is that they had one in stock but that's about it. Got a grudging less than welcoming acknowledgement as entered showroom and then continually walked around looking at cars and in particular measuring boot space. Could only see one customer being attended and four or more staff doing there own things. No one approached or spoke to me or offered any assistance and after 10 minutes I left. A retailer only gets one chance to make a good first impression and they failed miserably. Prefer to deal with local garages as long as prices are reasonable but could see no benefit in using this one so likely will sort something online. Very disappointing lacklustre operation. Probably rest on fact they are only agent in locality so to an extent a captive market if you want a Volvo.
2 months ago
Really good customer service attitude from all the team (lift to station, coffee while you wait etc.)
a month ago
Collected a car from here very friendly and helpful
3 months ago
They used to be decent but not anymore.
Went to them with a problem - a loud banging noise coming from the front of the car under heavy braking. They failed to find any problems but they relived me of approx. £750 for other, non-related items that they DID manage to find. When asked, they blamed the REAR brake pads and mentioned that they couldn’t replicate the noise therefore it was probably resolved. It wasn’t, as I quickly discovered after picking up the car and driving it for 50 meters. I then took the car to my friendly local garage and they found and fixed this problem immediately – 2 slightly loose bolts on the front left suspension arm.
I have been using these guys on and off since 2002 but this will be my last visit to this place.