Bickley, Farnborough, Halstead, Hazelwood, Knockholt, Orpington, Swanley, Badgers Mount, Chelsfield, Chevening., Chislehurst, Cudham, Downe, Foots Cray, Green St Green, Keston, Pratt's Bottom, Sidcup, St Marys Cray, St Pauls Cray, Well Hill
Really good customer service attitude from all the team (lift to station, coffee while you wait etc.)
Not impressed at all. Visited c 2.30pm to view V70 Cross Country. Good news is that they had one in stock but that's about it. Got a grudging less than welcoming acknowledgement as entered showroom and then continually walked around looking at cars and in particular measuring boot space. Could only see one customer being attended and four or more staff doing there own things. No one approached or spoke to me or offered any assistance and after 10 minutes I left. A retailer only gets one chance to make a good first impression and they failed miserably. Prefer to deal with local garages as long as prices are reasonable but could see no benefit in using this one so likely will sort something online. Very disappointing lacklustre operation. Probably rest on fact they are only agent in locality so to an extent a captive market if you want a Volvo.
They used to be decent but not anymore. Went to them with a problem - a loud banging noise coming from the front of the car under heavy braking. They failed to find any problems but they relived me of approx. £750 for other, non-related items that they DID manage to find. When asked, they blamed the REAR brake pads and mentioned that they couldn’t replicate the noise therefore it was probably resolved. It wasn’t, as I quickly discovered after picking up the car and driving it for 50 meters. I then took the car to my friendly local garage and they found and fixed this problem immediately – 2 slightly loose bolts on the front left suspension arm. I have been using these guys on and off since 2002 but this will be my last visit to this place.
Never before has buying a car been so relaxing. We were looked after by Ben who showed us the car in which we were interested, we had a demonstration drive and went away to sleep on it. On return, Ben took us through the paperwork, presented the usual extras without pressure and sold us a beautiful 11 month old S90. He was extremely helpful, gave no sales jargon and had a most open approach . The icing on the cake was the interest free credit. Mention must go to young Joe who took us out and patiently explained the technology of the car before we left. Only one critism, the location, it is cramped and you may need to park in a nearby street, don't let that put you off for our experience of Parkside was absolutely top notch!
Outstanding client service! My wife and kids recently broke down and were towed to this Volvo dealership. Jake and Emma in the service team were amazing - so knowledgable, hospitable, patient and sympathetic. The car was repaired in good time and at a very reasonable price. I would highly recommend this great and efficient team. Thank you for looking after my family and our needs so well.
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